We want you to be completely satisfied with your purchase of our delicious frozen Italian food. If for any reason you are not happy, we offer the following return options:

Damaged Items: We gladly accept returns on any items that arrive damaged during shipment. Please contact us immediately upon receipt of the damaged goods.

Taste Preference: If you are not satisfied with the taste of a product, please email us at eat@frittellacafe.com within 7 days of your order. We will request additional information from you to process your refund.

Non-Perishable Goods: Unopened, non-perishable items can be returned for up to 30 days after purchase. Items must be in their original condition and packaging. Please note that we cannot accept returns on perishable items due to food safety regulations. We value your business and strive to provide you with the best possible experience. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at eat@frittellacafe.com

Thawing times vary depending on the size and type of food. Generally:

Small items (like chicken breasts or steaks): May thaw overnight (about 12-24 hours).

Larger items (like a whole chicken or roast): Can take several days to thaw completely (allow about 24 hours per 5 pounds).